Types of Surveys

Few companies are able to quantify employee and customer satisfaction even though it is among their most crucial goals. Fewer still are able to identify ways to make customer satisfaction truly and predictably impact company financial performance. CIS offers solutions to these problems. CIS is a specialist in the survey categories of Client Satisfaction Surveys and Workplace, or Employee Surveys.

Client/Customer Satisfaction Surveys

Client/Customer Satisfaction Surveys are surveys which gather data from current customers about their satisfaction and loyalty levels with specific products and/or service performance.

• Do you have a program that measures quality?
• Does your quality measurement program appropriately gage your customers’ satisfaction levels?
• Are your customers benefiting from the extra time and cost involved in doing performance surveys?

Workplace Surveys

Workplace Surveys or more commonly known as Employee Surveys are a barometer by which your company can accurately measure the satisfaction levels of your employees in various areas. Perhaps these are questions you have asked yourself in the past and now must confront as you try to implement solid work standards.

• What makes your employees tick?
• What is going well or not so well?
• What is your office culture?
• Is your company a good place to work for your employees?
• Do your employees feel properly compensated? Trained?
• Is there an adequate amount of communication?